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Company :
   Kier Group
Job Title : Team Manager (Telecoms)
Job Category / Job Sector : Utilities
Job Reference : P2090
Job Description :
Team Manager (Telecoms)

Permanent Full Time

South West London

Salary £26,000 - £28,000

McNicholas are currently recruiting for a Team Manager to join our residential installs team working on the Virgin Media works based in South West London.

As Team Manager you will be responsible for a team of installation technicians involved in installing and repairing Virgin Media’s products, (Modem, DTV and Telephony) and basic Network elements as required, in accordance with the Company SOP and all other technical requirements. The Team Manager is responsible for ensuring that all teams work is completed within a timely and professional manner against stringent service level agreements, and that a professional relationship is maintained with both internal and external customers at all times.

Main Responsibilities of the Team Manager:

* Manage customer relationships and deal with any escalated complaints in a timely manner
* Escalate faults/complaints that cannot be resolved to Area Manager.
* Ensure that you set the standard in completing all necessary Compliance documentation is adhered to; e.g. HR, Safety, Quality, Vehicle audits etc.
* Carry out any other duties or tasks deemed necessary by your Area Manager
* Ensure excellent working relations are established and maintained with key interfacing areas, such as FSOC and other support functions.
* Operate in a manner that supports the team hitting its targets within the parameters of the agreed service level agreement and KPIs.
* Carry out all pre checking tasks as directed by the Area Manager / Consumer construction desk
* To champion the use of the following test equipment: Signal Level Meter, provide support/training as required to fellow team members.
* Able to support new changes and successful implement them into the Team.
* To support installation Team in ensuring first date installation is undertaken.
* Support initiative across the team in delivering improved performance.
* Support management team in building Morale within the Team.
* Complete a level of Audits as required by McNicholas standard policy – van, equipment and SROR

The successful candidate will demonstrate excellent knowledge of Health & Safety legislation and NRSWA requirements, and the ability to manage, motivate and grow a team. Strong IT skills and a valid driving licence are also essential.

McNicholas is now a member of the Kier Group. Operating within Kier’s Construction and Infrastructure Services Division, this is a new and exciting era for the business and the perfect time for you to join our growing team

Let's shape your world together
Skills (Years Experience) :
Employment Type :
  • Permanent
Salary/Rate : From: Unspecified  To: Unspecified
Other Information
Min. Qualifications : Unspecified
Min. Experience (Years) : Unspecified
Job Location : South West London - South West London - England - London
Post Date : 13 Feb 2018
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