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Company :
   Kier Group
Job Title : Contact Team Member
Job Category / Job Sector : Utilities
Job Reference : 175568
Job Description :
Contact Team Member (IMDS)

Location: Huntingdon

Kier Utilities is looking to recruit a Contact Team Member to act as key interface with the customer, planning and making customer appointments. Assist with scheduling and planning. Analysing SAP and Click data in order to provide feedback to key stakeholders. Keeping our customers informed through proactive contact.

Key Responsibilities:

* Identify customer specific or auto schedule jobs and liaise with the customer using the most appropriate communication method to confirm the appointment
* Deal with queries from the customer and ensure other questions that arise during contact are directed to the correct place for resolution
* Update the system with details of appointments.
* Pick up any new work required and make appointments
* Pick up messages from the answer-phone and make outbound calls.
* Assist with the management of repeat contacts and chases.
* Analyse data from Click/SAP in order to provide performance management feedback to a number of stakeholders.
* Analyse data in order to provide statistics for use in demand and resource planning.
* Provide information to ensure jobs are managed within LOS.
* Assist with scheduling and planning during peak periods and help cover for holidays and sickness.

Key Skills and Qualifications:

* Educated to GCSE standard or equivalent
* Experience in a customer service environment particularly with experience of dealing with customers over the phone.
* An understanding of the metering processes.
* Excellent IT and keyboard skills
* Excellent interpersonal, analytical and customer service and communication skills
* Able to show initiative, working on own or as part of a team.
* Will need to be able to work flexible working hours.
* SAP and Click skills.

About Kier:

Kier Group plc. is a leading construction, property, residential and services group which invests in, builds, maintains and renews the places where we work, live and play. We operate globally across a range of sectors including defence, education, health, housing, industrials, power, transport and utilities. Listed on the London Stock Exchange, we are a constituent of the FTSE 250 Index.

With a network of 88 UK offices Kier offers national coverage across all of its core activities. Employing 22,000 people, Kier has the financial strength and technical expertise to undertake some of the most significant construction, civil engineering and service contracts in the country.

Kier is an equality and diversity employer.
Skills (Years Experience) :
Employment Type :
  • Permanent
Salary/Rate : From: Unspecified  To: Unspecified
Other Information
Min. Qualifications : Unspecified
Min. Experience (Years) : Unspecified
Job Location : Huntingdon - Cambridgeshire - England - East Anglia
Post Date : 05 Jan 2018
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