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Company :
   Kier Group
Job Title : Customer Service Co-Ordinator
Job Category / Job Sector : Highways
Job Reference : 180712
Job Description :
Customer Service Coordinator

Location: Ipswich

Kier Strategic Highways is looking to recruit a Customer Service Coordinator who will report to the Customer Service Manager. The successful candidate will be responsible for providing customer support to the Areas 6&8 highways maintenance contract.

Key Responsibilities:

* To engage with customers on a daily basis by all communication methods
* Follow the requests of Highways England to resolve customer and stakeholder issues
* Answer all types of enquiries including; general enquiries, MP enquiries, letters to the Chief Executive, Parliamentary Questions and Freedom of Information requests.
* Be able to prepare strategies to solve escalated customer issues
* Be able to identify risk
* Provide a support function to the Customer Service Manager during standard office hours and occasionally, during unsociable hours
* Delivering to tight deadlines, with the ability to manage change at short notice and prioritise workloads
* Ability to identify potential conflicts and offer solutions
* Attending and contributing to regular meetings with internal and external stakeholders, offering advice and providing relevant feedback to communication colleagues within the HE
* Identifying opportunities and working with the HE to optimise maximum positive media coverage
* Protecting the reputation of Kier Highways and the HE by adopting a customer-focused approach
* Produce monthly reports and trend analysis
* Chair internal customer meetings in the absence of the customer service manager
* Provide a link to corporate communications providing news stories and case studies on a monthly basis for the company’s magazine

Key Skills and Qualifications:

* Previous experience in customer service
* Experience of dealing with customers over the telephone and via written communication
* Experience of working to very tight deadlines
* Customer-focused with experience of improving customer relationships
* Be sensitive and diplomatic
* Strong administrative skills required
* Experience of word processing, spread sheets, databases and email is essential

About Kier:

Make the journey. Leave a legacy.

Being part of Kier means living our values of being collaborative, enthusiastic and forward thinking. We all have the potential to shape our world, and it’s through these values that we will leave a lasting legacy. Bring your talent and ambition to Kier and you will be given the scope and opportunity to invest in your own future, to build your expertise and contribute to a rich and diverse culture.

Kier is an inclusive employer.

Let’s shape your world together.
Skills (Years Experience) :
Employment Type :
  • Permanent
Salary/Rate : From: 20000  To: 25000 £ GBP per year
Other Information
Min. Qualifications : Unspecified
Min. Experience (Years) : Unspecified
Job Location : Ipswich - Suffolk - England - East Anglia
Post Date : 08 Feb 2018
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